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How jiliciti Handles Your Personal Data

At jiliciti, we treat every piece of personal data you share with us as something that belongs to you — our role is simply to process it carefully…

Data collected at account openingTouch 'n Go, GrabPay, Boost dan FPX payment dataYour right to access and correct recordsClear data retention periodsDirect contact path for privacy requests

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What Data We Collect and Why

jiliciti Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on jiliciti, we collect identification details such as your name, email address, contact number and date of birth. When you make a deposit or withdrawal through Touch 'n Go, GrabPay, Boost dan FPX, our payment processor logs the transaction reference, amount

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and timestamp — we do not store full payment credentials on our own servers. We also collect device identifiers, IP address and session activity to keep your account secure and to comply with obligations that apply where local law permits. Analytical data — pages visited, time
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on site, button clicks — helps us improve the account experience. We do not sell your personal data to third parties, and we share it with service providers only where necessary to operate the platform and only under contractual data-protection terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI TIM PRIVASI

Reach Us About Your Privacy Rights

If you have a question about how we process your data, want to request a copy of the information we hold on you, or need to raise a correction, our privacy team is reachable through the channels below. We aim to respond to all data-related requests within seven business days, and we will confirm receipt of your request by the next working day.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records and verify your identity before processing.

Live Chat Support

Start a live chat session from your account dashboard and ask to be connected to the privacy team. Available seven days a week; a privacy specialist will pick up your case and log it formally.

Written Request Form

Download and submit our privacy request form from the account settings page. The form guides you through specifying exactly which data you want accessed, corrected or removed, reducing back-and-forth.

KESELAMATAN DATA ANDA

How We Protect and Manage Your Data

Our security practices are built around the principle that your account data should be as hard to reach for unauthorised parties as it is easy to reach for…

Encryption in Transit and at Rest

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.

Cookie Management

We use session cookies to keep you logged in and analytical cookies to understand how pages perform.

Account Security Controls

Two-factor authentication is available on every jiliciti account and we strongly encourage you to enable it.

Data Retention Policy

We keep your account data for as long as your account is active and for the period required by applicable…

Who We Share Data With

Data is shared only with payment processors handling Touch 'n Go, GrabPay, Boost dan FPX transactions, identity-verification partners, and technology…

Your Right to Request Changes

You may request access to your data, ask us to correct inaccurate records, or request deletion where no legal retention…

Privacy Policy Questions Answered

Below are the questions we receive most often about how jiliciti handles personal data. If your question is not covered here, reach out through the support channels on this page and our privacy team will get back to you within one business day.

We collect your name, email address, phone number, date of birth and country of residence at registration. Once you transact via Touch 'n Go, GrabPay, Boost or FPX, we also log payment references and timestamps for security and compliance purposes.

No. We do not sell, rent or trade your personal data. We share it only with service providers — payment processors, identity verifiers and infrastructure hosts — who are bound by contractual obligations that prohibit them from using your data for any purpose other than the service they provide to us.

Send a data access request to our privacy email or submit the written request form from your account settings page. We will verify your identity and provide a copy of the data we hold within seven business days of confirming your request.

Yes, where no legal retention obligation applies. If you close your account and request deletion, we will remove data not subject to mandatory financial or regulatory retention periods. Transaction records tied to FPX and Boost payments may need to be kept for the period required by Malaysian law.

Account data is kept while your account is active. After closure, we retain records for the period required under applicable Malaysian regulations, then securely delete or anonymise them. You can ask our privacy team for the specific retention period that applies to your account category.

Log in and visit the account settings page to update your contact details directly. For changes to identity records — name, date of birth — contact our privacy team via live chat or email with supporting documentation and we will process the correction within seven business days.

We use session cookies for authentication, preference cookies to remember your language and display settings, and analytical cookies to track page performance. You can view and adjust all cookie categories from the privacy settings panel in your account without losing access to any core features.

How jiliciti Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

Written Request Form

How We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie Management

Account Security Controls

Data Retention Policy

Who We Share Data With

Your Right to Request Changes

Privacy Policy Questions Answered

01 What personal data does jiliciti collect when I open an account?

02 Does jiliciti sell my personal data to third parties?

03 How can I access the personal data jiliciti holds about me?

04 Can I ask jiliciti to delete my personal data?

05 How long does jiliciti keep my account data?

06 How do I update or correct personal data held by jiliciti?

07 What cookies does jiliciti use and how do I manage them?

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