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Terms and Conditions at jiliciti

Before you open an account with us, take a moment to read through these terms and conditions — they set out how your account works, what we expect…

Account eligibility by local lawTouch 'n Go, GrabPay, Boost dan FPX coveredMalaysian jurisdiction contextFull account terms apply
jiliciti Terms and Conditions at jiliciti
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms and conditions is unclear or you have a question about how a specific clause applies to your account, our support team is available through multiple channels. We aim to respond to terms-related queries within one business day, and all formal disputes are handled through our written complaints process.

Team online

Live Chat

Connect with our support team directly through live chat on the jiliciti site for quick questions about what these terms mean for your specific account situation. Available around the clock.

Email Support

Send a detailed written query about any clause in these terms and conditions to our support email address. We aim to respond within one business day with a clear, specific answer.

Formal Complaints

If you believe a term has been applied incorrectly to your account, submit a formal written complaint through our complaints process and we will review your case and respond in writing.

HOW WE HANDLE THIS

Account Security and Data Practices Under These Terms

These terms set out exactly how jiliciti handles your data, your account security, and your rights as an account holder.

Data Retention

We keep your account data for as long as your account remains active and for a period after closure as…

Cookie Use

Our platform uses cookies to maintain your login session, remember your lobby preferences, and measure site performance.

Account Security

Your account credentials are your responsibility under these terms.

Withdrawal Verification

Before any withdrawal is processed — whether to Touch 'n Go, GrabPay, Boost or FPX — we verify that the…

Requesting Changes

To update personal details on your account such as your registered email address or payment method, submit a written request…

Who to Contact

For any concern specifically about how your personal data is used or stored under these terms, address your query to…

Common Questions About jiliciti Terms and Conditions

The questions below cover the areas account holders ask about most often when reading through our terms and conditions. If your question is not covered here, reach out through live chat or email and we will point you to the relevant clause.

These terms apply from the moment you complete account registration with us. Using any feature of the platform — including depositing funds, accessing the lobby, or requesting a withdrawal — confirms your acceptance of all conditions set out here.

Access depends on whether local law in your specific jurisdiction permits it. We do not override local law, and it is your responsibility to confirm that using our platform is permitted where you are located before opening an account.

Send a written request to our data compliance contact by email. Include your registered account name and email address so we can locate your records. We aim to respond to all data requests within two business days of receiving them.

After account closure, we retain your data for the period required by applicable law and our internal compliance obligations. Once that retention period ends, your data is deleted from our active systems in line with our data handling terms.

Yes. All deposits processed through Touch 'n Go, GrabPay, Boost dan FPX are covered by the same terms and conditions as every other account transaction. The payment method does not change or limit any clause in these terms.

Submit a formal written complaint through our complaints process, clearly stating which term you believe was applied incorrectly and what outcome you experienced. Our team will review your case and reply in writing with our findings.

We notify account holders of material changes to these terms via email to your registered address. Continued use of your account after the effective date of any update means you have accepted the revised terms as they stand.